At Gentlebean, we want you and your little one to love our products. If something isn't right, here's how we can help.
Returns & Refunds
You have 7 days from the date of delivery to request a return for a refund. To be eligible:
• Please contact us at aurora@gentlebeanshop.com within 7 days of receiving your order.
• Items must be unused, in their original condition, and in the original packaging.
• Customers are responsible for return shipping costs. Returns must be sent via USPS.
• Once we receive and inspect your returned item, we'll process your refund to your original payment method.
Please note: requests made after 7 days from delivery will not be eligible for a refund.
Defective or Damaged Items
If your plate arrives defective or broken, we've got you covered.
• Contact us at aurora@gentlebeanshop.com within 7 days of delivery with your order number and a photo of the issue.
• We'll send you a replacement at no cost to you — Gentlebean covers all shipping fees for defective or damaged item replacements.
How to Start a Return or Replacement
1. Email us at aurora@gentlebeanshop.com with your order number and reason for return.
2. Our team will confirm your eligibility and provide next steps.
3. For standard returns, ship the item back via USPS at your own expense.
4. For defective items, we'll provide instructions for your free replacement.
Questions?
Reach out anytime at aurora@gentlebeanshop.com — we're happy to help.